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Store Policies & Refunds
Final Sale Policy
All sales are final, and we do not accept returns or offer refunds for change of mind, sizing issues, or personalization/engraving errors — customers should double-check spelling before ordering, since each item is custom-made with their pet's name and can't be resold or restocked.
Lost or Late Package Policy
The only exception is if a package is lost or does not arrive within the estimated delivery window — in that case, we will send a replacement or issue a refund, at our discretion.
How to Request Help
Please email us at aidentejeda2017@icloud.com with your order number and details. We aim to respond within 1-2 business days.
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